Frequently Asked Questions
Forgot your user name or password?
If you cannot find your answer below, contact us at eRider@IdahoSTAR.org. We will respond within one business day. Please note that we do not have weekend staffing.
Q: How do I get a user name and password to access the site?
When you register and pay for an eRider Basic or Basic II course, you will receive a confirmation with a unique link to access the site.
Q: I am having technical trouble with the online videos or activities. What can I do?
In most cases, holding down the Control key and pressing F5 (Cntl+F5) will refresh your screen and solve the problem. Updating your browser, switching to another browser or clearing your cache can also solve the problem. If the issue persists, check the System Requirements display on your dashboard for a yellow or red indicator. Idaho STAR eRider recommends restarting your computer after making any system changes.
Q: My account has been locked. How do I get back in?
Contact Idaho STAR eRider at eRider@IdahoSTAR.org to unlock your account. We will do our best to respond the same day to emails received during business hours, Mon-Fri, 8am-4:30pm and within one business day for emails received outside of our office hours.
Q: How do I prove I’ve completed the online classroom?
When you successfully complete the online classroom, your student record will be updated automatically. After completion of riding activities, including passing the skills test, Idaho STAR will mail your completion card.
Please notify the STAR office at Info@IdahoSTAR.org if your address has changed since you registered for the course.
Q: I did not receive a passing score on the quizzes. Do I need to take the classroom again?
Students are allowed one knowledge retest. Contact Idaho STAR at 208-639-4540 within 10 days of completing the course to schedule a retest. Retests are taken in person with an instructor present. We recommend you review the online classroom again before retesting, but it is not required. You may also request a digital copy of the Basic Rider's Guide textbook. There is no cost for the Rider's Guide or written retest.
Q: What are the system (computer) requirements?
You will need a modern desktop or laptop computer, operating system and Web browser, high-speed Internet connection and headphones or speakers. Tablet computers may support the online classroom; most smart phones and handheld devices will not.
Operating System: Windows Vista or greater, Mac OS 10.5 or greater, iOS 6 or greater, Android OS 4.0 or greater
Browser: Internet Explorer 9 or greater, Firefox 52.6 or greater, Safari 10 or greater, Chrome, Safari for iOS, Chrome for Android
Internet Connection: 1 Mbps service or greater (cable, DSL or fiber)
Browser Features: JavaScript, CSS and cookies enabled
Display Resolution: 1440x900 or greater recommended; 1024x768 or greater required (may require scrolling or zooming)
Audio Support: Headphones recommended, speakers required
For more information about system requirements, click here to download the full system requirements.
Q: I need an accommodation related to a disability. What do I do?
Contact Idaho STAR at 208-639-4540 for assistance. Idaho STAR eRider is a program of the College of Southern Idaho. To learn more about CSI accessibility policy, visit the CSI website.
Q: When will I get my completion card?
After you have successfully completed all classroom and riding (range) sessions, Idaho STAR will mail your completion card within ten business days.
Please make sure that you inform the STAR office if your address has changed since you registered for the course. Completion cards will be mailed to the address used at registration unless otherwise noted on your account.